Apartment Terms & Conditions
When you enter into a contract to rent accommodation, this contract exists between you and the owner of the property booked and any local support teams put in place to support your stay. We accept no liability, either direct or consequential, for any loss, disturbance or disruption to your stay on Flamingo Country Club Resort. By using, booking and paying for any accommodation through this and related websites, you acknowledge full acceptance of the booking terms and conditions in relation to the property booked.
1. Booking Conditions
1.1. A non refundable deposit of £50 must be paid at the time of the booking. This
is to be paid in sterling or cheque. No agreement will exist between the owner and
the renter (you) until we have confirmed your booking in writing, which will be done
by e-
1.2. Payment of the balance must be made no later than six weeks before the booked arrival date. Failure to pay the balance on time may be deemed to constitute cancellation of this booking. You may cancel your booking at any time up until 6 weeks prior to departure subject to you paying a cancellation fee as defined in section 2. If you book within six weeks of the arrival date you will be required to pay the full cost of the property rental at the time of booking.
1.3. A refundable Breakage Deposit of £100 is payable with the balance and will be returned in full unless any breakage/damage in the apartment within two weeks of end of holiday.
2. Cancellation Policy
2.1. Cancellations and changes by you.
2.1.1. Cancellations must be made in writing or email, and will be considered effective on the date received.
2.1.2. If the reservation is cancelled more than 6 weeks prior to arrival the charge will be £50 ie the deposit will be forfeited.
2.2. Cancellation by us.
Though it is unlikely that we will have to make any changes to confirmed arrangements, it may conceivably happen and we will advise you at the earliest possible date. If, for any reason beyond our control, we are unable to provide you with the dates you have booked and you are unable or unwilling to accept an alternative, we will cancel the booking and refund any sums paid by you. We will not be liable for any further obligations or claims outside of the deposit and balance.
3. Liabilities of Owner
3.1. We shall not be liable for the personal injury to any person named on the Booking Form or other person at the property.
3.2. We shall not be liable for any injury, loss, damage, delay, expense or inconvenience of any kind caused as a result of any defect in any aircraft, train or other conveyance or building or the contents thereof or the failure of any service provided therein, any delays in transport, itineraries or any act, omission or default of the travel services their servants or agents or any other causes whatsoever and howsoever arising whether or not within reasonable control of the owner or owners agent.
YOU MUST ALL HAVE PERSONAL INSURANCE TO COVER ACCIDENTAL EMERGENCY MEDICAL EXPENSES ETC AND PERSONAL POSSESSIONS ARE NOT COVERED BY PROPERTY OWNERS INSURANCE.
4. Arrival and Departure
4.1. Arrival and departure dates are flexible subject to agreement.
4.2. The property will be available to you from 2.00pm onwards. Please do not arrive before that time as we have to ensure that everything is ready for your arrival.
4.3. If you are likely to be later than 8.00pm, then do please let us know. It should not be a problem so long as we know in advance.
4.4. In order for us to prepare the property for the next guests, please ensure that your departure is at or before 11.00am.
4.5 There maybe some flexibility on these times if there is no one using the apartment the week before you or the week after you.
5. Care of the Property
5.1. You agree to treat the property with care and consideration and to inform us of any damage you have caused as soon as possible (please take digital photo and email to agent or owner) .
5.2. All rentals are subject to the conditions that clients will pay for any damages caused by them during their occupancy of the property.
5.3. In the unlikely event that you have caused damage to the property or contents, which requires repair or replacement. Please be assured that we will do everything to minimise the costs to you. Any items which have been broken should not be replaced. We will inform you of the cost for which we will require payment and we will replace the articles ourselves.
6. Cleaning / Maid Service
6.1. You will find the property clean and tidy when you arrive. In order for it to be clean and tidy for the next guests, you will be advised of the time you are required to leave the apartment for the next guests.
6.2. Rates include for cleaning and linen change at the end of each week.
6.3. Should you require regular additional cleaning it is possible for this to be arranged in advance at additional cost.
6.4. Cleaning utensils and appliances are provided in the apartment should you require them.
7. Linen and Towels
7.1 All bed linens and towels are provided. Bed linen will be changed weekly. Should you require additional changes, then this can be arranged in advance at additional cost.
7.2 All hand and bath towels are provided. Whilst these will be changed weekly, there is a washing machine in the apartment for additional cleaning if required. Please do not remove any linens from the apartment; if linens are used around the pool a charge will be made for soiled items. Please take your own beach towels.
8. Utilities
The cost for the use of tap water and electricity is included in the rental price. However we would appreciate a considerate approach to the use of the air conditioning.
9. Sunbeds
Please do not remove sunbeds from the roof terrace
There are sunbed mattresses provided by the owner please return them to the apartment every night
9. Swimming Pool
Please note you use the pools at your own risk and there are no lifeguards on duty. Diving is not permitted. The pool does not have depth markings and you should check the water depth before using it. Do not use the pool if you are under the influence of alcohol. Do not take breakable glass or utensils into the pool area or anywhere where there is a danger from broken glass. Do not swim at night. The surrounding tiles can become slippery when wet. Please take special care when the tiles are wet and do NOT run. Always be sure to supervise children.
10. Valuables
A safe is provided but any valuables left at the property are left at your own risk. We are not responsible for their loss and we therefore recommend that you take out the appropriate personal travel insurance.
11. Smoking Policy
Smoking is not permitted inside the apartment. When smoking outside the apartment all cigarette ends and ash must be cleared away.
12. Complaints
We sincerely hope that there won't be any.
However:
12.1. We do not accept responsibility for the breakdown of the supply of water or electricity nor of the swimming pool filtration system, though we will do everything possible to arrange for any such problems to be resolved with the utmost speed
Other Information
We must advise all clients that the accommodation is built on hilly terrain and as such may not be suitable for the elderly or less mobile guests such as those in wheelchairs or those requiring artificial walking aids.
Please sign below and email back as confirmation of your acceptance of the above terms and conditions.
Signed ……………………………….......................
Please print name: ………………………………..........
Date: ……………………………….........................